Please log into your athenaHealth portal, you can also download the athenaPatient app from your app store. Please perform the patient self check in as that will include updating your health history and signing clinic policy and consent forms.
If you are not able to perform you patient self check in, please plan to arrive 30 minutes prior to your appointment.
We strongly encourage you to check your insurance benefits prior to your appointment if you would like us to bill your insurance.
Scheduling Online on the Patient Portal:
- Login to the Portal here: https://29632-1.portal.athenahealth.com
- Click on Appointments in the left-hand menu
- Click on “Find Appointments” blue button at top right
- Select your provider’s Specialty on left sidebar (See note below*)
- Select Reason for visit (Follow-up or Telehealth)
- Scroll down below the calendar to select the location, East or West, and your provider (See note below**)
- The green dates on the calendar will have open slots. Open times will be listed in the right-hand box
- Choose time, and when directed to a new screen, click on “Schedule Appointment” - blue button at bottom right
- You can write any appointment notes in the box provided
Important Scheduling Notes:
- **When scheduling for the first time online with Athena, you will likely have to select your provider from the list of all providers using the blue button in the right “Discover other providers”. After that first time, it should offer your provider’s name in the Provider dropdown menu.
- **If no appointments with your provider appear to be available, or your provider isn’t listed, select blue button on the right “Discover other providers”. You can find your provider here if you don’t see them under “Providers.”
- *If your provider is dual degree (ND/LAc), you must select “Naturopathic Medicine” under Specialty to schedule with them, even if you are scheduling for acupuncture.
- The phone app allows you to schedule upcoming appointments, but you need to use your computer or mobile website to reschedule or cancel appointments.
- You can only schedule follow-up appointments online. ‘New to Provider’ appointments need to be scheduled with our staff either in person or via phone. After the first visit with the new provider, then you can schedule follow ups with them online.
- Athena will not allow you to schedule appointments online with less than 48 hours’ notice. If searching for appointment times within 48 hours prior, you will see “No appointments available,” even if there are open slots. This MAY NOT mean the schedule is full, it just means you have to call the front desk to schedule within 48 hours. We know this is inconvenient, and we are working on changing this.
- You cannot cancel an appointment online within 48 hours of an appointment, you need to call to cancel. Any appointment cancelled within 48 hours is subject to a late cancellation fee.
- For telehealth appointments, Athena will automatically send a Telehealth link via email 3 hours before and a text 15 min before. You can also access the link on the homepage of your portal.
- A note on Messaging your provider: You can send your provider a message from your portal homepage and from your inbox, but you can only add attachments from the portal homepage (not your “Inbox”). You CAN attach multiple attachments to messages.
Cancelation Policy: Please be aware that we ask patients to give us 48-hour notice if they need to reschedule or cancel an appointment. Late cancellations or missed appointments will incur a fee, as we are unable to reschedule the appointment with another patient without sufficient notice.
Parking & Accessibility:
Our NW location is located just west of the intersection of NW 23rd on NW Flanders (between 23rd & 24th Ave.). Parking is available in the main and lower lot; please do not park below the building in the covered area. There is also metered street parking throughout the neighborhood. Wheelchair access for the first floor is located through the main level parking lot. Please come a few minutes early and enjoy a cup of tea before your appointment.
Our NE location is located at the corner of NE 31st and NE Sandy Blvd in the Bindery Building. Street parking is available along NE 31st both North and South of Sandy Blvd. Wheelchair access is through the door on NE Sandy Blvd and up the elevator. The clinic is located on the second floor, just look for signs pointing towards Suite 231.
Insurance: Our clinic accepts most insurance plans. As a courtesy, Kwan-Yin Healing Arts Center will bill your insurance on your behalf. Insurance information given to Kwan-Yin Healing Arts Center by your insurance company is not a guarantee of payment. This includes information provided about covered treatments, copays, coinsurance, deductibles, and pre-authorizations.
It is your responsibility to read your own policy, know your coverage, and review the explanation of benefits statements regarding payments. Please remember your insurance policy is a contract between you and the insurance company, we cannot guarantee payment of your claims It is ultimately your responsibility to pay for any balance not paid or covered by insurance. Any charges that are not covered by the given insurance company will be billed to you.
Below is a list of some procedures codes that may not be covered by your insurance, but may be necessary during the normal course of an examination to diagnose, evaluate and give you the care you need.
97140: Manual Therapy (Billed out for Maya Abdominal Therapy)
97014: Electric Stimulation
97035: Therapeutic Ultrasound
97810: Initial 15 minutes Acupuncture
97811: Additional 15 minutes Acupuncture
99354, 99355: Prolonged Services
99358: Additional Research Outside of the Office Visit
A decline of these treatments must be made acknowledged in writing prior to the services being performed.